Order, payment, shipping and delivery

Do I need to create a user account to place orders?

No, you do not necessarily have to create a user account to place an order in the NSW eShop!

The purchase of items for which the legislature has provided for a regulation (e.g. age limit) requires the creation of a user account.

If there is a product in your shopping cart at the end of your purchase that requires a user account to order, you will be informed of this before the payment process. In this case, you can create a user account to complete the ordering process or remove the item in question from your shopping cart.

Still have questions?

If you still have a question, you can submit a support request here. Contact Support

Cookie information

This site uses necessary cookies. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

By continuing to browse the site, you agree to our use of necessary cookies.